Support request form template

03 / Make it yours

Choose your stack. Copy your form.

Replace the example endpoint with your Formward endpoint, then adapt the fields to your needs.

<form action="https://forms.formward.eu/f/your-form-id" method="POST">
  <label for="name">Name</label>
  <input type="text" name="name" id="name" required />
  <label for="email">Email</label>
  <input type="email" name="email" id="email" required />
  <label for="subject">Subject</label>
  <input type="text" name="subject" id="subject" required />
  <label for="priority">Priority</label>
  <select name="priority" id="priority">
    <option value="Low">Low</option>
    <option value="Normal">Normal</option>
    <option value="High">High</option>
    <option value="Urgent">Urgent</option>
  </select>
  <label for="description">Describe your issue</label>
  <textarea name="description" id="description" required></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
  <button type="submit">Send</button>
</form>

Accessibility

Accessible by default, and how to keep it that way

• Every field in the code has a visible label tied to it with for and id, so screen readers announce what to enter and a click on the label focuses the field.
• Required fields carry the required attribute, so the browser explains a missing answer before anything is sent. Say “required” in words as well; an asterisk or a colour alone is easy to miss.
• The spam trap field (_gotcha) is hidden from screen readers with aria-hidden and skipped by the Tab key, so people never meet it.
• In the JavaScript versions, show the confirmation or error in an element with role="status" so the result is announced, and keep the entered answers when sending fails.

Changed the fields? Paste your version into the HTML form tester to see exactly what it sends, or run it through the GDPR form checker.

04 / Implementation

How the code talks to Formward

Next.js client component

Copy"use client";

import { useState } from "react";

export function SupportRequestForm() {
  const [sent, setSent] = useState(false);

  async function onSubmit(e: React.FormEvent<HTMLFormElement>) {
    e.preventDefault();
    const form = e.currentTarget;
    const res = await fetch("https://forms.formward.eu/f/your-form-id", {
      method: "POST",
      headers: { Accept: "application/json" },
      body: new FormData(form),
    });
    if (res.ok) {
      setSent(true);
      form.reset();
    }
  }

  if (sent) return <p>Thanks! Your message has been sent.</p>;

  return (
    <form onSubmit={onSubmit}>
      <label htmlFor="name">Name</label>
      <input type="text" name="name" id="name" required />
      <label htmlFor="email">Email</label>
      <input type="email" name="email" id="email" required />
      <label htmlFor="subject">Subject</label>
      <input type="text" name="subject" id="subject" required />
      <label htmlFor="priority">Priority</label>
      <select name="priority" id="priority">
        <option value="Low">Low</option>
        <option value="Normal">Normal</option>
        <option value="High">High</option>
        <option value="Urgent">Urgent</option>
      </select>
      <label htmlFor="description">Describe your issue</label>
      <textarea name="description" id="description" required />
      <input
        type="text"
        name="_gotcha"
        tabIndex={-1}
        autoComplete="off"
        style={{ position: "absolute", left: "-9999px" }}
        aria-hidden="true"
      />
      <button type="submit">Send</button>
    </form>
  );
}

Questions

How do people attach screenshots?

Add a file field. File uploads are available from Professional; on other plans, ask for a link to the screenshot instead.

Should support requests and personal data requests use the same form?

Better not. Requests about personal data have a legal deadline and their own record keeping, so a separate data subject request form keeps them from getting lost in the support queue.

Related

• Contact us template

  For sales and general questions.

• Data subject request template

  For access, correction and deletion requests.

• HTML form tester

  See exactly what your version of the form sends.

• Next.js forms

  The support form inside a Next.js app.