Contact us form template

03 / Make it yours

Choose your stack. Copy your form.

Replace the example endpoint with your Formward endpoint, then adapt the fields to your needs.

<form action="https://forms.formward.eu/f/your-form-id" method="POST">
  <label for="name">Name</label>
  <input type="text" name="name" id="name" required />
  <label for="email">Email</label>
  <input type="email" name="email" id="email" required />
  <label for="topic">Topic</label>
  <select name="topic" id="topic">
    <option value="Sales">Sales</option>
    <option value="Support">Support</option>
    <option value="Billing">Billing</option>
    <option value="Other">Other</option>
  </select>
  <label for="message">Message</label>
  <textarea name="message" id="message" required></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
  <button type="submit">Send</button>
</form>

Accessibility

Accessible by default, and how to keep it that way

• Every field in the code has a visible label tied to it with for and id, so screen readers announce what to enter and a click on the label focuses the field.
• Required fields carry the required attribute, so the browser explains a missing answer before anything is sent. Say “required” in words as well; an asterisk or a colour alone is easy to miss.
• The spam trap field (_gotcha) is hidden from screen readers with aria-hidden and skipped by the Tab key, so people never meet it.
• In the JavaScript versions, show the confirmation or error in an element with role="status" so the result is announced, and keep the entered answers when sending fails.

Changed the fields? Paste your version into the HTML form tester to see exactly what it sends, or run it through the GDPR form checker.

04 / Implementation

How the code talks to Formward

Next.js client component

Copy"use client";

import { useState } from "react";

export function ContactUsForm() {
  const [sent, setSent] = useState(false);

  async function onSubmit(e: React.FormEvent<HTMLFormElement>) {
    e.preventDefault();
    const form = e.currentTarget;
    const res = await fetch("https://forms.formward.eu/f/your-form-id", {
      method: "POST",
      headers: { Accept: "application/json" },
      body: new FormData(form),
    });
    if (res.ok) {
      setSent(true);
      form.reset();
    }
  }

  if (sent) return <p>Thanks! Your message has been sent.</p>;

  return (
    <form onSubmit={onSubmit}>
      <label htmlFor="name">Name</label>
      <input type="text" name="name" id="name" required />
      <label htmlFor="email">Email</label>
      <input type="email" name="email" id="email" required />
      <label htmlFor="topic">Topic</label>
      <select name="topic" id="topic">
        <option value="Sales">Sales</option>
        <option value="Support">Support</option>
        <option value="Billing">Billing</option>
        <option value="Other">Other</option>
      </select>
      <label htmlFor="message">Message</label>
      <textarea name="message" id="message" required />
      <input
        type="text"
        name="_gotcha"
        tabIndex={-1}
        autoComplete="off"
        style={{ position: "absolute", left: "-9999px" }}
        aria-hidden="true"
      />
      <button type="submit">Send</button>
    </form>
  );
}

Questions

Do I need a consent checkbox on a contact us form?

Usually not for answering the message itself, because replying is what the person asked for. Link your privacy notice near the submit button. Add an unticked checkbox only for something extra, such as marketing email.

How is this different from the simple contact template?

The simple template has three fields for a personal site or a single inbox. This one adds a topic choice so a team can see at a glance who should answer.

Related

• Contact forms with an EU backend

  Your own HTML, the Formbutton popup or a hosted page.

• Spam filtering

  Honeypot, rate limits, origin checks and optional Turnstile.

• When a form needs a consent checkbox

  And when a privacy notice is enough.

• Next.js forms

  The same form as a client component, no API route.

• Simple contact template

  Three fields for a personal site.