Return (RMA) request form template

03 / Make it yours

Choose your stack. Copy your form.

Replace the example endpoint with your Formward endpoint, then adapt the fields to your needs.

<form action="https://forms.formward.eu/f/your-form-id" method="POST">
  <label for="name">Name</label>
  <input type="text" name="name" id="name" required />
  <label for="email">Email</label>
  <input type="email" name="email" id="email" required />
  <label for="order_number">Order number</label>
  <input type="text" name="order_number" id="order_number" required />
  <label for="reason">Reason for return</label>
  <select name="reason" id="reason">
    <option value="Defective">Defective</option>
    <option value="Wrong item">Wrong item</option>
    <option value="No longer needed">No longer needed</option>
    <option value="Other">Other</option>
  </select>
  <label for="details">Details</label>
  <textarea name="details" id="details"></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
  <button type="submit">Send</button>
</form>

Accessibility

Accessible by default, and how to keep it that way

• Every field in the code has a visible label tied to it with for and id, so screen readers announce what to enter and a click on the label focuses the field.
• Required fields carry the required attribute, so the browser explains a missing answer before anything is sent. Say “required” in words as well; an asterisk or a colour alone is easy to miss.
• The spam trap field (_gotcha) is hidden from screen readers with aria-hidden and skipped by the Tab key, so people never meet it.
• In the JavaScript versions, show the confirmation or error in an element with role="status" so the result is announced, and keep the entered answers when sending fails.

Changed the fields? Paste your version into the HTML form tester to see exactly what it sends, or run it through the GDPR form checker.

04 / Implementation

How the code talks to Formward

Next.js client component

Copy"use client";

import { useState } from "react";

export function RmaForm() {
  const [sent, setSent] = useState(false);

  async function onSubmit(e: React.FormEvent<HTMLFormElement>) {
    e.preventDefault();
    const form = e.currentTarget;
    const res = await fetch("https://forms.formward.eu/f/your-form-id", {
      method: "POST",
      headers: { Accept: "application/json" },
      body: new FormData(form),
    });
    if (res.ok) {
      setSent(true);
      form.reset();
    }
  }

  if (sent) return <p>Thanks! Your message has been sent.</p>;

  return (
    <form onSubmit={onSubmit}>
      <label htmlFor="name">Name</label>
      <input type="text" name="name" id="name" required />
      <label htmlFor="email">Email</label>
      <input type="email" name="email" id="email" required />
      <label htmlFor="order_number">Order number</label>
      <input type="text" name="order_number" id="order_number" required />
      <label htmlFor="reason">Reason for return</label>
      <select name="reason" id="reason">
        <option value="Defective">Defective</option>
        <option value="Wrong item">Wrong item</option>
        <option value="No longer needed">No longer needed</option>
        <option value="Other">Other</option>
      </select>
      <label htmlFor="details">Details</label>
      <textarea name="details" id="details" />
      <input
        type="text"
        name="_gotcha"
        tabIndex={-1}
        autoComplete="off"
        style={{ position: "absolute", left: "-9999px" }}
        aria-hidden="true"
      />
      <button type="submit">Send</button>
    </form>
  );
}

Questions

Can customers attach photos of a damaged item?

Yes, with a file field and the Professional plan or above. Uploads are stored in the EU with the request and deleted with it.

Does this replace a returns app?

For a small shop, often yes: the form collects the request, and you approve and send the label yourself. It does not generate labels or refunds.

Related

• Shopify forms

  Add a non-checkout form to a Shopify theme.

• Request templates

  Refund, support, maintenance and shipping requests.

• Refund request template

  When there is nothing to send back.

• Forms with file uploads

  Accept photos as evidence on paid plans.