Customer satisfaction survey

03 / Make it yours

Choose your stack. Copy your form.

Replace the example endpoint with your Formward endpoint, then adapt the fields to your needs.

<form action="https://forms.formward.eu/f/your-form-id" method="POST">
  <label for="name">Name</label>
  <input type="text" name="name" id="name" />
  <label for="email">Email</label>
  <input type="email" name="email" id="email" />
  <label for="satisfaction">How satisfied are you?</label>
  <select name="satisfaction" id="satisfaction">
    <option value="Very satisfied">Very satisfied</option>
    <option value="Satisfied">Satisfied</option>
    <option value="Neutral">Neutral</option>
    <option value="Dissatisfied">Dissatisfied</option>
    <option value="Very dissatisfied">Very dissatisfied</option>
  </select>
  <label for="comments">Comments</label>
  <textarea name="comments" id="comments"></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
  <button type="submit">Send</button>
</form>

Accessibility

Accessible by default, and how to keep it that way

• Every field in the code has a visible label tied to it with for and id, so screen readers announce what to enter and a click on the label focuses the field.
• Required fields carry the required attribute, so the browser explains a missing answer before anything is sent. Say “required” in words as well; an asterisk or a colour alone is easy to miss.
• The spam trap field (_gotcha) is hidden from screen readers with aria-hidden and skipped by the Tab key, so people never meet it.
• In the JavaScript versions, show the confirmation or error in an element with role="status" so the result is announced, and keep the entered answers when sending fails.

Changed the fields? Paste your version into the HTML form tester to see exactly what it sends, or run it through the GDPR form checker.