Complaint form

Let customers file a formal complaint.

Why these fields

Name: Name captures a short, searchable answer and is required to complete the request.
Email: Email provides a validated reply address and is required to complete the request.
Order / reference number: Order / reference number captures a short, searchable answer but remains optional.
Complaint type: Complaint type keeps answers consistent for filtering and routing but remains optional.
Describe the issue: Describe the issue leaves room for context and detail and is required to complete the request.

Fields

NametextrequiredEmailemailrequiredOrder / reference numbertextComplaint typeselectDescribe the issuetextarearequired

Preview

Code

{% comment %}
  Paste this into a Shopify section or a custom Liquid block
  (Online Store > Themes > Edit code, or an Add section > Custom Liquid).
{% endcomment %}
<form action="https://forms.formward.eu/f/your-form-id" method="POST">
  <label for="name">Name</label>
  <input type="text" name="name" id="name" required />
  <label for="email">Email</label>
  <input type="email" name="email" id="email" required />
  <label for="order_number">Order / reference number</label>
  <input type="text" name="order_number" id="order_number" />
  <label for="type">Complaint type</label>
  <select name="type" id="type">
    <option value="Product">Product</option>
    <option value="Service">Service</option>
    <option value="Billing">Billing</option>
    <option value="Staff">Staff</option>
    <option value="Other">Other</option>
  </select>
  <label for="details">Describe the issue</label>
  <textarea name="details" id="details" required></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
  <button type="submit">Send</button>
</form>

Customize before publishing

Remove fields you do not need and mark only essential answers as required.
Replace placeholder wording with terms your audience already understands.
Add your privacy notice, retention details and expected response time.
Test keyboard focus, validation errors and the confirmation state on mobile.

Use this with Formward

Create a form, copy your endpoint, and replace https://forms.formward.eu/f/your-form-id in the code above.

Get started free →