Client feedback form template

03 / Make it yours

Choose your stack. Copy your form.

Replace the example endpoint with your Formward endpoint, then adapt the fields to your needs.

<form action="https://forms.formward.eu/f/your-form-id" method="POST">
  <label for="name">Name</label>
  <input type="text" name="name" id="name" required />
  <label for="email">Email</label>
  <input type="email" name="email" id="email" required />
  <label for="project">Project</label>
  <input type="text" name="project" id="project" />
  <label for="rating">Overall rating</label>
  <select name="rating" id="rating">
    <option value="Excellent">Excellent</option>
    <option value="Good">Good</option>
    <option value="Average">Average</option>
    <option value="Poor">Poor</option>
  </select>
  <label for="feedback">Your feedback</label>
  <textarea name="feedback" id="feedback" required></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
  <button type="submit">Send</button>
</form>

Accessibility

Accessible by default, and how to keep it that way

• Every field in the code has a visible label tied to it with for and id, so screen readers announce what to enter and a click on the label focuses the field.
• Required fields carry the required attribute, so the browser explains a missing answer before anything is sent. Say “required” in words as well; an asterisk or a colour alone is easy to miss.
• The spam trap field (_gotcha) is hidden from screen readers with aria-hidden and skipped by the Tab key, so people never meet it.
• In the JavaScript versions, show the confirmation or error in an element with role="status" so the result is announced, and keep the entered answers when sending fails.

Changed the fields? Paste your version into the HTML form tester to see exactly what it sends, or run it through the GDPR form checker.

04 / Implementation

How the code talks to Formward

Next.js client component

Copy"use client";

import { useState } from "react";

export function ClientFeedbackFormForm() {
  const [sent, setSent] = useState(false);

  async function onSubmit(e: React.FormEvent<HTMLFormElement>) {
    e.preventDefault();
    const form = e.currentTarget;
    const res = await fetch("https://forms.formward.eu/f/your-form-id", {
      method: "POST",
      headers: { Accept: "application/json" },
      body: new FormData(form),
    });
    if (res.ok) {
      setSent(true);
      form.reset();
    }
  }

  if (sent) return <p>Thanks! Your message has been sent.</p>;

  return (
    <form onSubmit={onSubmit}>
      <label htmlFor="name">Name</label>
      <input type="text" name="name" id="name" required />
      <label htmlFor="email">Email</label>
      <input type="email" name="email" id="email" required />
      <label htmlFor="project">Project</label>
      <input type="text" name="project" id="project" />
      <label htmlFor="rating">Overall rating</label>
      <select name="rating" id="rating">
        <option value="Excellent">Excellent</option>
        <option value="Good">Good</option>
        <option value="Average">Average</option>
        <option value="Poor">Poor</option>
      </select>
      <label htmlFor="feedback">Your feedback</label>
      <textarea name="feedback" id="feedback" required />
      <input
        type="text"
        name="_gotcha"
        tabIndex={-1}
        autoComplete="off"
        style={{ position: "absolute", left: "-9999px" }}
        aria-hidden="true"
      />
      <button type="submit">Send</button>
    </form>
  );
}

Questions

Can I use the answers as testimonials?

Only with the client's permission. Ask in a separate, unticked checkbox or by email, and quote them only if they say yes.

Should feedback be anonymous?

Anonymous answers are often more candid, but you cannot follow up. For client work a named form usually works better; for staff feedback, use the anonymous template.

Related

• Anonymous feedback template

  No name or email.

• NPS survey template

  For ongoing customers.

• How long to keep form data

  When to delete old feedback.

• HTML form tester

  Check what your version of the form sends.