NPS survey
Net Promoter Score survey with a 0-10 rating.
Why these fields
- Email: Email provides a validated reply address but remains optional.
- How likely are you to recommend us? (0-10): How likely are you to recommend us? (0-10) collects a value that can be validated and compared and is required to complete the request.
- What is the main reason for your score?: What is the main reason for your score? leaves room for context and detail but remains optional.
Fields
EmailemailHow likely are you to recommend us? (0-10)numberrequiredWhat is the main reason for your score?textarea
Preview
Code
{% comment %}
Paste this into a Shopify section or a custom Liquid block
(Online Store > Themes > Edit code, or an Add section > Custom Liquid).
{% endcomment %}
<form action="https://forms.formward.eu/f/your-form-id" method="POST">
<label for="email">Email</label>
<input type="email" name="email" id="email" />
<label for="score">How likely are you to recommend us? (0-10)</label>
<input type="number" name="score" id="score" required />
<label for="reason">What is the main reason for your score?</label>
<textarea name="reason" id="reason"></textarea>
<input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
<button type="submit">Send</button>
</form>Customize before publishing
- Remove fields you do not need and mark only essential answers as required.
- Replace placeholder wording with terms your audience already understands.
- Add your privacy notice, retention details and expected response time.
- Test keyboard focus, validation errors and the confirmation state on mobile.
Use this with Formward
Create a form, copy your endpoint, and replace https://forms.formward.eu/f/your-form-id in the code above.