RMA request

Return merchandise authorization request.

Why these fields

Name: Name captures a short, searchable answer and is required to complete the request.
Email: Email provides a validated reply address and is required to complete the request.
Order number: Order number captures a short, searchable answer and is required to complete the request.
Reason for return: Reason for return keeps answers consistent for filtering and routing but remains optional.
Details: Details leaves room for context and detail but remains optional.

Fields

NametextrequiredEmailemailrequiredOrder numbertextrequiredReason for returnselectDetailstextarea

Preview

Code

<form action="https://forms.formward.eu/f/your-form-id" method="POST" class="space-y-4 max-w-lg">
  <label for="name" class="block text-sm font-medium mb-1">Name</label>
  <input type="text" name="name" id="name" required class="block w-full rounded border border-gray-300 p-2" />
  <label for="email" class="block text-sm font-medium mb-1">Email</label>
  <input type="email" name="email" id="email" required class="block w-full rounded border border-gray-300 p-2" />
  <label for="order_number" class="block text-sm font-medium mb-1">Order number</label>
  <input type="text" name="order_number" id="order_number" required class="block w-full rounded border border-gray-300 p-2" />
  <label for="reason" class="block text-sm font-medium mb-1">Reason for return</label>
  <select name="reason" id="reason" class="block w-full rounded border border-gray-300 p-2">
    <option value="Defective">Defective</option>
    <option value="Wrong item">Wrong item</option>
    <option value="No longer needed">No longer needed</option>
    <option value="Other">Other</option>
  </select>
  <label for="details" class="block text-sm font-medium mb-1">Details</label>
  <textarea name="details" id="details" class="block w-full rounded border border-gray-300 p-2"></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" class="hidden" aria-hidden="true" />
  <button type="submit" class="rounded bg-black text-white px-4 py-2">Send</button>
</form>

Customize before publishing

Remove fields you do not need and mark only essential answers as required.
Replace placeholder wording with terms your audience already understands.
Add your privacy notice, retention details and expected response time.
Test keyboard focus, validation errors and the confirmation state on mobile.

Use this with Formward

Create a form, copy your endpoint, and replace https://forms.formward.eu/f/your-form-id in the code above.

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