RMA request
Return merchandise authorization request.
Why these fields
- Name: Name captures a short, searchable answer and is required to complete the request.
- Email: Email provides a validated reply address and is required to complete the request.
- Order number: Order number captures a short, searchable answer and is required to complete the request.
- Reason for return: Reason for return keeps answers consistent for filtering and routing but remains optional.
- Details: Details leaves room for context and detail but remains optional.
Fields
NametextrequiredEmailemailrequiredOrder numbertextrequiredReason for returnselectDetailstextarea
Preview
Code
{% comment %}
Paste this into a Shopify section or a custom Liquid block
(Online Store > Themes > Edit code, or an Add section > Custom Liquid).
{% endcomment %}
<form action="https://forms.formward.eu/f/your-form-id" method="POST">
<label for="name">Name</label>
<input type="text" name="name" id="name" required />
<label for="email">Email</label>
<input type="email" name="email" id="email" required />
<label for="order_number">Order number</label>
<input type="text" name="order_number" id="order_number" required />
<label for="reason">Reason for return</label>
<select name="reason" id="reason">
<option value="Defective">Defective</option>
<option value="Wrong item">Wrong item</option>
<option value="No longer needed">No longer needed</option>
<option value="Other">Other</option>
</select>
<label for="details">Details</label>
<textarea name="details" id="details"></textarea>
<input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
<button type="submit">Send</button>
</form>Customize before publishing
- Remove fields you do not need and mark only essential answers as required.
- Replace placeholder wording with terms your audience already understands.
- Add your privacy notice, retention details and expected response time.
- Test keyboard focus, validation errors and the confirmation state on mobile.
Use this with Formward
Create a form, copy your endpoint, and replace https://forms.formward.eu/f/your-form-id in the code above.