Complaint form

Let customers file a formal complaint.

Why these fields

Name: Name captures a short, searchable answer and is required to complete the request.
Email: Email provides a validated reply address and is required to complete the request.
Order / reference number: Order / reference number captures a short, searchable answer but remains optional.
Complaint type: Complaint type keeps answers consistent for filtering and routing but remains optional.
Describe the issue: Describe the issue leaves room for context and detail and is required to complete the request.

Fields

NametextrequiredEmailemailrequiredOrder / reference numbertextComplaint typeselectDescribe the issuetextarearequired

Preview

Code

<form action="https://forms.formward.eu/f/your-form-id" method="POST" class="space-y-4 max-w-lg">
  <label for="name" class="block text-sm font-medium mb-1">Name</label>
  <input type="text" name="name" id="name" required class="block w-full rounded border border-gray-300 p-2" />
  <label for="email" class="block text-sm font-medium mb-1">Email</label>
  <input type="email" name="email" id="email" required class="block w-full rounded border border-gray-300 p-2" />
  <label for="order_number" class="block text-sm font-medium mb-1">Order / reference number</label>
  <input type="text" name="order_number" id="order_number" class="block w-full rounded border border-gray-300 p-2" />
  <label for="type" class="block text-sm font-medium mb-1">Complaint type</label>
  <select name="type" id="type" class="block w-full rounded border border-gray-300 p-2">
    <option value="Product">Product</option>
    <option value="Service">Service</option>
    <option value="Billing">Billing</option>
    <option value="Staff">Staff</option>
    <option value="Other">Other</option>
  </select>
  <label for="details" class="block text-sm font-medium mb-1">Describe the issue</label>
  <textarea name="details" id="details" required class="block w-full rounded border border-gray-300 p-2"></textarea>
  <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" class="hidden" aria-hidden="true" />
  <button type="submit" class="rounded bg-black text-white px-4 py-2">Send</button>
</form>

Customize before publishing

Remove fields you do not need and mark only essential answers as required.
Replace placeholder wording with terms your audience already understands.
Add your privacy notice, retention details and expected response time.
Test keyboard focus, validation errors and the confirmation state on mobile.

Use this with Formward

Create a form, copy your endpoint, and replace https://forms.formward.eu/f/your-form-id in the code above.

Get started free →