Complaint form

Let customers file a formal complaint.

Fields

NametextrequiredEmailemailrequiredOrder / reference numbertextComplaint typeselectDescribe the issuetextarearequired

Preview

Code

<script lang="ts">
  let sent = $state(false);

  async function onSubmit(e: SubmitEvent) {
    e.preventDefault();
    const form = e.target as HTMLFormElement;
    const res = await fetch("https://formward.eu/f/your-form-id", {
      method: "POST",
      headers: { Accept: "application/json" },
      body: new FormData(form),
    });
    if (res.ok) {
      sent = true;
      form.reset();
    }
  }
</script>

{#if sent}
  <p>Thanks! Your message has been sent.</p>
{:else}
  <form onsubmit={onSubmit}>
    <label for="name">Name</label>
    <input type="text" name="name" id="name" required />
    <label for="email">Email</label>
    <input type="email" name="email" id="email" required />
    <label for="order_number">Order / reference number</label>
    <input type="text" name="order_number" id="order_number" />
    <label for="type">Complaint type</label>
    <select name="type" id="type">
      <option value="Product">Product</option>
      <option value="Service">Service</option>
      <option value="Billing">Billing</option>
      <option value="Staff">Staff</option>
      <option value="Other">Other</option>
    </select>
    <label for="details">Describe the issue</label>
    <textarea name="details" id="details" required></textarea>
    <input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
    <button type="submit">Send</button>
  </form>
{/if}

Use this with Formward

Create a form, copy your endpoint, and replace https://formward.eu/f/your-form-id in the code above.

Complaint form template, copy-paste code | Formward