Complaint form
Let customers file a formal complaint.
Fields
NametextrequiredEmailemailrequiredOrder / reference numbertextComplaint typeselectDescribe the issuetextarearequired
Preview
Code
<script lang="ts">
let sent = $state(false);
async function onSubmit(e: SubmitEvent) {
e.preventDefault();
const form = e.target as HTMLFormElement;
const res = await fetch("https://formward.eu/f/your-form-id", {
method: "POST",
headers: { Accept: "application/json" },
body: new FormData(form),
});
if (res.ok) {
sent = true;
form.reset();
}
}
</script>
{#if sent}
<p>Thanks! Your message has been sent.</p>
{:else}
<form onsubmit={onSubmit}>
<label for="name">Name</label>
<input type="text" name="name" id="name" required />
<label for="email">Email</label>
<input type="email" name="email" id="email" required />
<label for="order_number">Order / reference number</label>
<input type="text" name="order_number" id="order_number" />
<label for="type">Complaint type</label>
<select name="type" id="type">
<option value="Product">Product</option>
<option value="Service">Service</option>
<option value="Billing">Billing</option>
<option value="Staff">Staff</option>
<option value="Other">Other</option>
</select>
<label for="details">Describe the issue</label>
<textarea name="details" id="details" required></textarea>
<input type="text" name="_gotcha" tabindex="-1" autocomplete="off" style="position:absolute;left:-9999px" aria-hidden="true" />
<button type="submit">Send</button>
</form>
{/if}
Use this with Formward
Create a form, copy your endpoint, and replace https://formward.eu/f/your-form-id in the code above.